Published date: 5 April 2024

Last edited date: 5 April 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 December 2024, 12pm

Contract summary

Industry

  • Telephone switchboard services - 64214200

  • Telephone survey services - 79311210

  • Telephone-answering services - 79510000

Location of contract

W5 2HL

Value of contract

£7,000,000

Procurement reference

CF-0004400D8e000000Kmn7EAC

Published date

5 April 2024

Closing date

16 December 2024

Closing time

12pm

Contract start date

20 October 2025

Contract end date

20 October 2030

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.
:-
• All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils
• all central government departments offices and
bodies.
• Any Registered Social Landlords
• Any Integrated Care Systems and Integrated Care
Boards in UK
• Any Local Authority Trading Companies
• Any Local Authority Direct Service Organisations

More information

Previous notice about this procurement

CH232464 OUT OF HOURS CALL CENTRE SERVICE

  • Opportunity
  • Published 5 April 2024

Attachments

About the buyer

Contact name

Vincent Hunt

Address

Perceval House 14-16 Uxbridge Road,
London
W5 2HL
United Kingdom

Telephone

+442088255000

Email

huntv@ealing.gov.uk