Published date: 21 July 2021
Last edited date: 24 August 2021
This notice was replaced on 10 January 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 10 January 2022, last edited 27 January 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Collection agency services - 79940000
Location of contract
United Kingdom
Value of contract
£645,000,000
Procurement reference
RM6226
Published date
21 July 2021
Closing date
31 August 2021
Closing time
3pm
Contract start date
27 December 2021
Contract end date
28 December 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Crown Commercial Service intends to put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.
Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities.
This Framework Agreement will replace the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It will be for delivery primarily within the United Kingdom, with some limited requirements overseas.
The key core services will include:
• debt prevention services,
• managed debt collection services (managing multiple collection agencies),
• debt collection agency services (including International Collections),
• enforcement/warrant recovery services,
• debt analytics (including open-banking and complimentary data and analytics),
• data aggregation and analysis services,
• debt analytics/solutions software and integration,
• spend recovery analysis,
• debt business process outsourcing,
• fraud and error prevention and analysis,
• debt advice and guidance services.
Further details can be found in Framework Agreement Schedule 1.
More information
Previous notice about this procurement
- Future opportunity
- Published 13 July 2020
Attachments
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- Attachment 1 About the Framework FINAL.pdf
- Tender notice
- Attachment 1 About the Framework FINAL
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- Attachment 2 How to bid Final.pdf
- Tender notice
- Attachment 2 How to bid Final
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- Attachment 2a Selection Questionnaire .xlsx
- Tender notice
- Attachment 2a Selection Questionnaire
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- Attachment 2b - Contract Example Certificate template Lot 2 to 20.docx
- Tender notice
- Attachment 2b - Contract Example Certificate template Lot 2 to 20
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- Attachment 2d Relevant Principal Services template Lot 1 only.docx
- Tender notice
- Attachment 2d Relevant Principal Services template Lot 1 only
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- Attachment 2d(i) Certificate of Performance Lot 1 only v1.0.docx
- Tender notice
- Attachment 2d(i) Certificate of Performance Lot 1 only v1.0
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 1.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 1
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 10.xlsx
- Award notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 10
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 11.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 11
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 12.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 12
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 13.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 13
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 14.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 14
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 15.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 15
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 16.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 16
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 17.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 17
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 18.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 18
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 19.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 19
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 2.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 2
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 20.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 20
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 3.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 3
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 4.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 4
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 5.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 5
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 6.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 6
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 7.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 6
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 8.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 8
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- Attachment 3 - DRS Pricing Matrix v1.0 Lot 9.xlsx
- Tender notice
- Attachment 3 - DRS Pricing Matrix v1.0 Lot 9
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 1 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 1 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 10 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 10 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 11 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 11 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 12 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 12 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 13 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 13 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 14 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 14 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 15 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 15 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 16 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 16 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 17 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 17 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 18 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 18 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 19 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 19 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 2 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 2 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 20 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 20 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 3 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 3 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 4 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 4 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 5 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 5 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 6 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 6 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 7 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 7 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 8 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 8 (1)
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- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 9 (1).xlsx
- Tender notice
- Attachment 3.1 - DRS Price Scenarios v1.0 Lot 9 (1)
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- Attachment 4 Information and declaration workbook v1.0.xlsx
- Tender notice
- Attachment 4 Information and declaration workbook v1.0
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- Attachment 5 Financial assessment template (1).xlsx
- Tender notice
- Attachment 5 Financial assessment template (1)
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- Attachment 6 Consortia details v0.1.xlsx
- Tender notice
- Attachment 6 Consortia details v0.1
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- Attachment 7 Key subcontractor details v0.1.xlsx
- Tender notice
- Attachment 7 Key subcontractor details v0.1
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- Attachment 8 Frequently Asked Questions v0.1.xlsx
- Tender notice
- Attachment 8 Frequently Asked Questions v0.1
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- Attachment 9 Letter of intent to guarantee.docx
- Tender notice
- Attachment 9 Letter of intent to guarantee
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- Attachment 10 Framework Contract Documents ..zip
- Tender notice
- Attachment 10 Framework Contract Documents .
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- Attachment 11 HMRC Call Off Contract (Lot 1 Only).zip
- Tender notice
- Attachment 11 HMRC Call Off Contract (Lot 1 Only)
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- Attachment 1a Framework Schedule 1 (Specification).zip
- Tender notice
- Attachment 1a Framework Schedule 1 (Specification)
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- Attachment 2c Quality Questions Per Lot.zip
- Tender notice
- Attachment 2c Quality Questions Per Lot
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- Attachment 3.2 Data Room.zip
- Tender notice
- Attachment 3.2 Data Room
About the buyer
Contact name
Crown Commercial Service
Address
The Capital Building, Old Hall Street
Liverpool
L39PP
England
Telephone
+44 3450103503
supplier@crowncommercial.gov.uk
Website
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