Published date: 21 July 2021

Last edited date: 24 August 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 31 August 2021, 3pm

Contract summary


  • Collection agency services - 79940000

Location of contract

United Kingdom

Value of contract


Procurement reference


Published date

21 July 2021

Closing date

31 August 2021

Closing time


Contract start date

27 December 2021

Contract end date

28 December 2025

Contract type

Service contract

Procedure type

Open procedure (OJEU)

Any interested supplier may submit a tender in response to an opportunity notice.

OJEU (Official Journal of the European Union) procedures are valued above a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Crown Commercial Service intends to put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.

Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities.
This Framework Agreement will replace the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It will be for delivery primarily within the United Kingdom, with some limited requirements overseas.
The key core services will include:
• debt prevention services,
• managed debt collection services (managing multiple collection agencies),
• debt collection agency services (including International Collections),
• enforcement/warrant recovery services,
• debt analytics (including open-banking and complimentary data and analytics),
• data aggregation and analysis services,
• debt analytics/solutions software and integration,
• spend recovery analysis,
• debt business process outsourcing,
• fraud and error prevention and analysis,
• debt advice and guidance services.

Further details can be found in Framework Agreement Schedule 1.

More information

Previous notice about this procurement

Debt Resolution Services

  • Future opportunity
  • Published 13 July 2020


About the buyer

Contact name

Crown Commercial Service


The Capital Building, Old Hall Street


+44 3450103503