Published date: 13 July 2020

This notice was replaced on 21 July 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 January 2022, last edited 27 January 2022)

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.

Contract summary


  • Collection agency services - 79940000

Location of contract

United Kingdom

Value of contract


Procurement reference


Published date

13 July 2020

Approach to market date

16 April 2021

Contract start date

6 September 2021

Contract end date

29 September 2025

Procedure type

Other: TBC

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.

The key core services may include;

• Debt Prevention Services
• Managed Debt Collection Services (managing multiple collection agencies)
• Debt collection agency Services (including International Collections)
• Enforcement / warrant recovery services
• Debt Analytics (including open-banking and complimentary data and analytics)
• Data aggregation and analysis services
• Debt analytics / solutions software and integration
• Spend Recovery Analysis
• Debt Business Process Outsourcing
• Fraud and Error Prevention and Analysis

The lot structure of this framework will be determined as a result of the market engagement.

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2021/2021 £550,000,000

About the buyer


9th Floor, The Capital, Old Hall Street


+44 3450103503