Published date: 17 January 2017

Last edited date: 17 January 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 February 2017

Contract summary

Industry

  • Telephone switchboard services - 64214200

  • Telephone survey services - 79311210

  • Telephone-answering services - 79510000

Location of contract

Any region

Value of contract

£7,000,000

Procurement reference

1158

Published date

17 January 2017

Closing date

21 February 2017

Contract start date

24 September 2018

Contract end date

23 September 2025

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The London Borough of Ealing ("the Council") has an Out of Hours Call Centre Contracts which expires on the 23rd September 2018.

1.1.2 The Council intends to let a new contract for a term of 5 years with an option to extend for 2 additional terms of one year each for itself and on behalf of the London Boroughs of Havering, Barnet, Kensington and Chelsea, Tower Hamlet, Haringey, Waltham Forest and Enfield and Peabody and Wandle Housing Associations ("the Initial Participating Organisations"), plus any other public bodies which choose to join the arrangements later who will each enter into a separate services agreement with the successful provider.

1.1.3 The London Borough of Ealing Council is the lead contracting authority.

1.1.4 The OJEU Notice was published in the Official Journal of the European Union in January seeking expressions of interest from organisations wishing to participate in the Project.

1.1.5 The Council is carrying out this procurement using the Competitive Dialogue Procedure under European Directive 2014/24/EU as implemented in the UK by the Public Contracts Regulations 2015 (Statutory Instrument Number 102, 2015) (as amended)

1.1.6 The Council conducted a pre-qualification (SQ) exercise to identify suitable bidders to participate in this procurement. 3 such Bidders are now invited to participate in the Competitive Dialogue Procedure with the Council ("The Bidders").

[Note: the document pack, issued to interested parties, around the time of publication of the OJEU notice includes both the SQ and the subsequent ITPD document set. In the first instance bidders should address themselves to the SQ only]

1.1.7 There is a strong ethos of collaboration underpinning the Out of Hours Call Centre consortium. This will be third service contract used by the consortium members since 2008.

1.1.8 Bidders will be expected to identify during the Dialogue Meetings and in their solution, how they propose to accommodate the requirements of the consortium as enshrined in the Overarching Agreement, Specification, bid- back pricing schedule and other tender documents. All these documents are listed in Appendix 12 to the ITPD document set which is available on the tender portal
 

More information

Attachments

Additional text

Please note that interest and clarifications must be made through the pro contracts web site:-

https://procontract.due-north.com/

The reference is: Project Id: DN231422

About the buyer

Contact name

Vincent Hunt

Address

Perceval House. Ealing Council, 14 - 16 Uxbridge Road,
Ealing, London
W5 2HL
England

Telephone

0044 7970 659846

Email

HuntV@Ealing.gov.uk

Website

https://www.ealing.gov.uk