Published date: 10 June 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 July 2018

Contract summary

Industry

  • Market research services - 79310000

Location of contract

Any region

Value of contract

£60,000

Procurement reference

TCA 3/7/1047

Published date

10 June 2019

Closing date

16 July 2018

Contract start date

3 September 2018

Contract end date

2 September 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1.1. In September 2015 the Maritime Growth Study was published by Her Majesty's Government. Within this study were a number of recommendations for the MCA to maintain its status as one of the world's leading maritime authorities. Alongside the Maritime Growth Study, the MCA was initiating a programme to transform the way it carried out its surveys and inspections. One of the recommendations from the Maritime Growth Study, was for the MCA to implement its Survey and Inspection Transformation Programme (S&ITP) to create a more highly skilled, flexible and better rewarded surveyor workforce and improve MCA systems in order to better support industry customers while driving high standards.


1.2. The Survey and Inspection Transformation Programme has delivered significant changes to its organisation and is now looking to monitor the service it provides through an electronic survey and a telephone survey. Until now, in terms of survey and inspection and oral exam activity, the MCA has not measured the level of customer service it delivers. In order to measure this we need to be able to get feedback from our customer base.

1.3. The electronic (online survey) is currently being administered in-house and does not form part of this procurement exercise. However, we believe that there are clusters of our customer base that prefer not to conduct their business online, and it is therefore unlikely that they will respond to online feedback surveys.

More information

Previous notice about this procurement

Procurement of Market Research Services

  • Opportunity
  • Published 11 July 2018, last edited 11 July 2018

Attachments

Award information

Awarded date

2 August 2018

Contract start date

3 September 2018

Contract end date

2 September 2021

Total value of contract

£6,225

This contract was awarded to 1 supplier.

Impact Call Centre Ltd

Address

Unit 7 Romsey Industrial Estate
Greatbridge Road
Romsey
SO15 0HR

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Graham Smith

Address

105 Commercial Road
Southampton
SO151EG
England

Telephone

02380329191

Email

Graham.Smith@mcga.gov.uk