Core Infrastructure - Future End User Services

Contract summary

Industry

• Computer-related services - 72500000

Location of contract

Any region

Value of contract

£150,618,808

Procurement reference

CF-0472900D8d000003VQwdEAG

Published date

25 March 2025

Closing date

10 September 2024

Closing time

5pm

Contract start date

13 March 2025

Contract end date

12 March 2030

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

Core Infrastructure - Future End User Services

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More information

Attachments

• FEUSPP Call Off Schedule 14 (Staff Transfer).pdf
• FEUSPP Call Off Schedule 14 (Staff Transfer)

• FEUSPP Order Form Attachment 1 (Service Specification) Part B_Redacted.pdf
• FEUSPP Order Form Attachment 1 (Service Specification) Part B_Redacted

• FEUSPP Call Off Terms.pdf
• FEUSPP Call Off Terms

• FEUSPP Call Off Schedule 17 (Continuous Improvement).pdf
• FEUSPP Call Off Schedule 17 (Continuous Improvement)

• FEUSPP Call Off Schedule 2 (Charges and Invoicing)_Redacted.pdf
• FEUSPP Call Off Schedule 2 (Charges and Invoicing)_Redacted

• FEUSPP Order Form Attachment 13 (Due Diligence List).pdf
• FEUSPP Order Form Attachment 13 (Due Diligence List)

• FEUSPP Call Off Schedule 13 (Security Requirements)_Redacted.pdf
• FEUSPP Call Off Schedule 13 (Security Requirements)_Redacted

• FEUSPP Call Off Schedule 10 (Exit Management).pdf
• FEUSPP Call Off Schedule 10 (Exit Management)

• FEUSPP Order Form Attachment 6 (Software).pdf
• FEUSPP Order Form Attachment 6 (Software)

• FEUSPP Order Form Attachment 2 (Charges and Invoicing)_Redacted.pdf
• FEUSPP Order Form Attachment 2 (Charges and Invoicing)_Redacted

• FEUSPP Order Form Attachment 8 (Governance).pdf
• FEUSPP Order Form Attachment 8 (Governance)

• FEUSPP Call Off Schedule 5 (Change Control Procedure).pdf
• FEUSPP Call Off Schedule 5 (Change Control Procedure)

• FEUSPP Call Off Schedule 3 (Service Levels).pdf
• FEUSPP Call Off Schedule 3 (Service Levels)

• FEUSPP Order Form Attachment 12 (Buyer Responsibilities).pdf
• FEUSPP Order Form Attachment 12 (Buyer Responsibilities)

• FEUSPP Order Form_Redacted.pdf
• FEUSPP Order Form_Redacted

• FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery) Appendix_Redacted.pdf
• FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery) Appendix_Redacted

• Order Form Attachment 4 (Service Levels and Service Credits) Annex1_Redacted.pdf
• Order Form Attachment 4 (Service Levels and Service Credits) Annex1_Redacted

• FEUSPP Call Off Schedule 18 (Guarantee).pdf
• FEUSPP Call Off Schedule 18 (Guarantee)

• FEUSPP Order Form Attachment 4 (Service Levels and Service Credits)_Redacted.pdf
• FEUSPP Order Form Attachment 4 (Service Levels and Service Credits)_Redacted

• FEUSPP Order Form Attachment 10 (Transparency Reports).pdf
• FEUSPP Order Form Attachment 10 (Transparency Reports)

• FEUSPP (Requirements Compliance Matrix) CHANGE LOG_Redacted.pdf
• FEUSPP (Requirements Compliance Matrix) CHANGE LOG_Redacted

• FEUSPP Order Form- Defra - Security Management Plan.pdf
• FEUSPP Order Form- Defra - Security Management Plan

• FEUSPP Order Form Attachment 9 (Schedule of Processing, Personal Data and Data Subjects))_Redacted.pdf
• FEUSPP Order Form Attachment 9 (Schedule of Processing, Personal Data and Data Subjects))_Redacted

• FEUSPP Order Form Attachment 3 (Outline Implementation Plan).pdf
• FEUSPP Order Form Attachment 3 (Outline Implementation Plan)

• FEUSPP Call Off Schedule 11 (Implementation).pdf
• FEUSPP Call Off Schedule 11 (Implementation)

• Collaboration Agreement(203823084.1).pdf
• Collaboration Agreement(203823084.1)

• FEUSPP Call Off Schedule 12 (Testing Procedures).pdf
• FEUSPP Call Off Schedule 12 (Testing Procedures)

• FEUSPP Call Off Schedule 4 (Dispute Resolution Procedure).pdf
• FEUSPP Call Off Schedule 4 (Dispute Resolution Procedure)

• FEUSPP Call Off Schedule 15 (Benchmarking).pdf
• FEUSPP Call Off Schedule 15 (Benchmarking)

• FEUSPP Call Off Schedule 6 (Transparency Reports).pdf
• FEUSPP Call Off Schedule 6 (Transparency Reports)

• FEUSPP ITT_Volume 4_Document 1 (Requirements Compliance Matrix) V2.0 (1)_Redacted.pdf
• FEUSPP ITT_Volume 4_Document 1 (Requirements Compliance Matrix) V2.0 (1)_Redacted

• FEUSPP Call Off Schedule 9 (Software).pdf
• FEUSPP Call Off Schedule 9 (Software)

• Accession Letter.pdf
• Accession Letter

• FEUSPP Order Form Attachment 5 (Key Supplier Personnel and Key Sub-Contractors)_Redacted.pdf
• FEUSPP Order Form Attachment 5 (Key Supplier Personnel and Key Sub-Contractors)_Redacted

• FEUSPP Call Off Schedule 7 (Governance).pdf
• FEUSPP Call Off Schedule 7 (Governance)

• FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery).pdf
• FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery)

• FEUSPP Call Off Schedule 1 (Definitions).pdf
• FEUSPP Call Off Schedule 1 (Definitions)

• FEUSPP Call Off Schedule 8 (Financial Distress).pdf
• FEUSPP Call Off Schedule 8 (Financial Distress)

• FEUSPP Call Off Schedule 19 (Projects).pdf
• FEUSPP Call Off Schedule 19 (Projects)

• FEUSPP Order Form Attachment 7 (Financial Distress).pdf
• FEUSPP Order Form Attachment 7 (Financial Distress)

• Test Completion Report (TCR) Template.pdf
• Test Completion Report (TCR) Template

• Order Form Attachment 2 (Charges and Invoicing) Annex 1 (Service Catalogue)_Redacted.pdf
• Order Form Attachment 2 (Charges and Invoicing) Annex 1 (Service Catalogue)_Redacted

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Award information

Awarded date

13 March 2025

Contract start date

13 March 2025

Contract end date

12 March 2030

Total value of contract

£150,618,808

This contract was awarded to 1 supplier.

Atos IT Services UK Ltd

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About the buyer

Contact name

Claire Jameson

Address

17 Smith Square
London
SW1P 3JR
UK

Email

claire.jameson@defra.gov.uk