Published date: 14 April 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 May 2021, 5pm

Contract summary

Industry

  • Housing services - 70333000

  • Other community, social and personal services - 98000000

Location of contract

London

Value of contract

£0

Procurement reference

Tenant Charter

Published date

14 April 2021

Closing date

10 May 2021

Closing time

5pm

Contract start date

1 August 2021

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The London Borough of Lambeth (the Council) have recently introduced a Renters Charter (the Charter), published on the website here - www.lambeth.gov.uk/your-renting-rights
The Charter provides advice and information to private renters in the borough about their rights and responsibilities.

The Council wishes to procure a third-party provider to respond to requests for information and help via telephone calls made by persons making use of the information provided in the Charter.

The successful provider will note that from time to time the Charter will be updated to ensure it remains current and up to date. The Council will expect the contracted provider to remain competent in all areas of the Charter (including updates).

In addition, the contracted provider will provide advice and assistance to private tenants in their application for a Rent Repayment Order (RRO). Where it is a person in receipt of Local Housing Allowance the contracted provider will refer the case to the Council to consider seeking an RRO.

The contracted provider will need to respond to a dedicated telephone number, which will be a Council number monitored by the contract organisation for Lambeth residents to call within defined hours.

The contracted provider will provide expert advice to the callers on all aspects of the Charter and will aim to resolve matters without redirecting to the Council.

Where necessary the contracted provider will refer/sign post callers to the appropriate services within the Council or external agencies/organisations.

Where the contracted provider refers to another service, they will ensure all relevant details are provided in writing to the service.

More information

Attachments

About the buyer

Contact name

Mark Preston

Address

233 Brixton Hill
LONDON
SW21NR
England

Telephone

0207 926 8670

Email

MPreston@lambeth.gov.uk