Published date: 9 June 2020

Last edited date: 24 November 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 October 2019, 9am

Contract summary

Industry

  • Administration services - 75100000

Location of contract

United Kingdom

Value of contract

£64,557,931.27

Procurement reference

C10931

Published date

9 June 2020

Closing date

25 October 2019

Closing time

9am

Contract start date

18 May 2020

Contract end date

17 May 2028

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contract for the provision of back-office services for Her Majesty's Passport Office (HMPO) to support
the processing of passport applications. Required services include secure handling and digitisation of
documentation, cashiering and payment processing, checking and validation of documentation, physical storage
and retrieval of documentation and the return of documentation to the applicant. This service will support the
transformation strategy of HMPO to become a modern digital business. Reducing and removing reliance on
the current paper workflow while maintaining the business continuity of existing services. Services must be
delivered from 2 secure Document Handling Units located at supplier's facilities. Further information is available
via the Crown Commercial Service's e-Sourcing Suite.


Established in 2006, Her Majesty's Passport Office provides passport services for British nationals residing in
the UK and to those residing overseas with over 6 000 000 passports issued each year.
The current contract for handling and preparing new applications for examination by HMPO staff is due to
expire. HMPO seeks a commercial partner to provide new replacement service to both maintain business
continuity while transforming existing arrangements to introduce a modern, digital service.

More information

Previous notice about this procurement

HMPO Scanning, Validation and Storage Service

  • Opportunity
  • Published 23 May 2019, last edited 23 May 2019

Attachments

Award information

Awarded date

13 May 2020

Contract start date

18 May 2020

Contract end date

17 May 2028

Total value of contract

£64,557,931

This contract was awarded to 1 supplier.

SOPRA STERIA LIMITED

Address

Three Cherry Trees Lane
HEMEL HEMPSTEAD
Hertfordshire
HP2 7AH
GB

Reference

Companies House number: 04077975

Value of contract

£64,557,931

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

SVS Procurement Team

Address

Peel Building, Marsham Street
LONDON
SW1P4DF
England

Email

HMPOSVSProc@homeoffice.gov.uk