Published date: 23 May 2019

Last edited date: 23 May 2019

This notice was replaced on 9 June 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 9 June 2020, last edited 24 November 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Administration services - 75100000

Location of contract

Any region

Value of contract

£120,000,000

Procurement reference

C10931

Published date

23 May 2019

Closing date

10 July 2019

Contract start date

1 May 2020

Contract end date

30 April 2025

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contract for the provision of back-office services for Her Majesty's Passport Office (HMPO) to support
the processing of passport applications. Required services include secure handling and digitisation of
documentation, cashiering and payment processing, checking and validation of documentation, physical storage
and retrieval of documentation and the return of documentation to the applicant. This service will support the
transformation strategy of HMPO to become a modern digital business. Reducing and removing reliance on
the current paper workflow while maintaining the business continuity of existing services. Services must be
delivered from 2 secure Document Handling Units located at supplier's facilities. Further information is available
via the Crown Commercial Service's e-Sourcing Suite.


Established in 2006, Her Majesty's Passport Office provides passport services for British nationals residing in
the UK and to those residing overseas with over 6 000 000 passports issued each year.
The current contract for handling and preparing new applications for examination by HMPO staff is due to
expire. HMPO seeks a commercial partner to provide new replacement service to both maintain business
continuity while transforming existing arrangements to introduce a modern, digital service.

More information

Attachments

Links

Additional text

The procurement will be managed electronically via the Crown Commercial Service's e-Sourcing Suite. To
participate in this procurement, participants must first be registered on the e-Sourcing Suite. If you have not
yet registered on the e-Sourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk
by following the link 'Register for CCS e-Sourcing'. Please note that, to register, you must have a valid DUNS
number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be
entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at
http:// gps.cabinetoffice.gov.uk/i-am

Once registered, organisations wishing to participate in the tender must send an email, as detailed below, to:
HMPOSVSProc@homeoffice.gov.uk
The email should be entitled 'HMPO SVS Procurement - Expression of Interest' and contain the following
details:
- your organisation's name,
- your contact name,
- email address,
- telephone number, and
- eSourcing Login details (user name, email, account name, etc.).
Any expressions of interest not submitted in the required format (or containing the requested information) may
be rejected.

Further instructions are in the attached OJEU Contract Notice.

About the buyer

Contact name

SVS Procurement Team

Address

Peel Building, Marsham Street
LONDON
SW1P4DF
England

Email

HMPOSVSProc@homeoffice.gov.uk