Published date: 20 January 2021

Last edited date: 20 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 February 2021, 1pm

Contract summary

Industry

  • Public security services - 75241000

  • Customer services - 79342300

  • Security services - 79710000

    • Welfare services not delivered through residential institutions - 85312400

Location of contract

London, South East, South West

Value of contract

£3,400,000 to £32,530,000

Procurement reference

tender_251603/919453

Published date

20 January 2021

Closing date

19 February 2021

Closing time

1pm

Contract start date

5 July 2021

Contract end date

4 July 2025

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

Network Rail is seeking strategic partner(s) to deliver Lineside Security Services and Station Welfare Services in compliance with Network Rail Standards. The supplier will be required to maintain 24/7 deployment capabilities.

The geographic scope of this framework is within Network Rail Southern Region. An area which encompasses parts of London, the South East and the South West. For a understanding of this area please visit: https://www.networkrail.co.uk/running-the-railway/our-regions/southern/ (Network Rail High Speed will be excluded from the scope of this contract).

The Services will be advertised as two distinct lots: Lot 1 - Lineside Services; Lot 2 - Stations Services. An overview of the two lots are included below for reference:
Lot 1 - Lineside Services:
Encompasses predominantly mobile security operatives patrolling a defined geographical area to achieve and provide the following:
- Deter crime, trespass and reduce anti-social behaviour on and around Network Rail infrastructure
- Identify potentially suicidal persons and make interventions
- Assist other parties (TOCs, BTP etc)
- Assist with major incident response
- Provide support to other stakeholders in joint operations and major incident response
- Support railway staff in keeping the infrastructure and railway environment safe and secure

Lot 2 - Stations Services:
Encompasses predominantly static welfare officers located on railway station platforms to achieve and provide the following:
- Identify potentially suicidal persons and make interventions
- Assist with disorderly persons on the railway
- Reduce acts of anti-social behaviour
- Respond to potential acts of trespass
- Potential to deliver an enhanced customer service experience at stations.

Officers may be required to be mobile throughout the shift to service a number of defined stations and high-risk locations.

The Supplier(s) will be required to possess the relevant equipment, fleet and uniform required to fulfil the above requirements.

It is the intention to allow suppliers to bid for either one or both lots of this framework.

The maximim anticipated contract value over 4 years is £32.53m

This event will be conducted through BravoNR. All documents can be accessed within the PQQ event which can be found within the current opportunities tab.

https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=50410

PQQ details:
pqq_2079 - Qualification and Commercial - Common to all lots - #17654 - Strategic Crime Intelligence, Security and Welfare Officers - Southern
pqq_2075 - LOT 1 - Lineside Services - Strategic Crime Intelligence, Security and Welfare Officers - Southern
pqq_1973 - LOT 2 - Stations Services - Strategic Crime Intelligence, Security and Welfare Officers - Southern

All interested suppliers are to complete pqq_2079. pqq_2075 and pqq_1973 are to be completed by suppliers intending to submit a bid for that specific lot of this Framework Agreement.


About the buyer

Contact name

Zeeshan Sadiq

Address

James Forbes House, 27 Great Suffolk Street
Southwark, London
SE1 0NS
England

Email

Zeeshan.Sadiq@Networkrail.co.uk