Published date: 21 November 2023

Last edited date: 2 May 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 September 2023, 12am

Contract summary

Industry

  • Facilities management software package and software package suite - 48420000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£73,901.59

Procurement reference

CCIT23A79.

Published date

21 November 2023

Closing date

27 September 2023

Closing time

12am

Contract start date

29 October 2023

Contract end date

29 October 2025

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.

More information

Attachments

Award information

Awarded date

31 October 2023

Contract start date

29 October 2023

Contract end date

29 October 2025

Total value of contract

£73,901.59

This contract was awarded to 1 supplier.

Zendesk, Inc.

Address

989 Market St 94103-1708 San Francisco United States

Reference

No reference - other

Value of contract

£73,901.59

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office

Address

Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England

Telephone

3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/crown-commercial-service