Published date: 24 October 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 May 2017

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Value of contract

£0

Procurement reference

Ticketing Solution

Published date

24 October 2017

Closing date

5 May 2017

Contract start date

26 May 2017

Contract end date

31 August 2017

Contract type

Supply contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

NML is looking to acquire a ticketing solution to manage ticket sales and provide a CRM solution across the organisation through:-
• Allowing visitors to procure tickets to exhibitions, guided tours, etc. through on-line sales.
• Allowing NML to sell tickets for exhibitions, guided tours, etc. via our box office or in venue.
• Having intuitive core system reporting and analysis functionality.
• Accommodating a 'self serve' approach to building reports.

We need a solution that can manage the scale and importance of the Terracotta Warriors exhibition, allowing us to make the most of the exhibition in terms of short-term revenue and our long-term visitor base and brand. It needs to provide a website that is professional and easy to use, allowing us to capture maximum data from visitors.

From a CRM perspective the solution needs to enable NML to utilise the existing customer data it holds across several database solutions including Raisers Edge, Artifax and Priava. NML need to be able to gain significant insight of customer interaction to make effective real time decisions. Comprehensive dashboards and real time reporting is essential to enable effective decisions to be made. The reporting information needs to assist NML in management of visitor access and visitor flow through exhibition and events.

The customer journey for purchasing tickets, tours and other add-on's needs to be quick and intuitive with minimal clicks and clear checkout process. There needs to be an effective security provision to reduce the risk of fraudulent transactions but also to comply with legal requirements such as PCI.

Clear ticket capacity for exhibitions, tours and events must be accessible for customers when purchasing online and for sales staff to advise and maximise ticket sales through the box office and in venue.

Clear financial reporting is essential to assist with our financial administration and legal compliance such as VAT and Gift Aid reporting.

Appropriate hardware to deliver the solution and meet NML requirements needs to be specified.

Ideally we would like a solution that has the capacity to deliver our events booking management requirements. Although this is not a firm requirement for the timescales discussed within this document.

A full description and instructions for tender responses are contained within the attachments

More information

Previous notice about this procurement

NML Ticketing Solution

  • Opportunity
  • Published 27 April 2017, last edited 27 April 2017

Attachments

Award information

Awarded date

25 September 2017

Contract start date

2 October 2017

Contract end date

1 October 2022

Total value of contract

£103,401.20

This contract was awarded to 1 supplier.

Gateway Ticketing Systems UK LTD

Address

58 - 59 Great Marlborough Street, London W1F 7JY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Ian Lindsay

Address

127 Dale Street
Liverpool
L2 2JH
England

Email

ian.lindsay@liverpoolmuseums.org.uk