Published date: 27 July 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 August 2021, 11am

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£330,000

Procurement reference

tender_272042/983137

Published date

27 July 2021

Closing date

24 August 2021

Closing time

11am

Contract start date

1 October 2021

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Highways England (HE) requires the services of a supplier that has technical expertise in the field of Employee Engagement, the platform to administer the survey via an online system and the expertise in interpreting the results. HE will require a minimum of one full survey being ran each year to all HE employees with the ability to alternatively run shorter and more frequent pulse surveys if required.
The Provider is required to provide services to deliver and where possible improve the design and set-up of the existing employee engagement survey process in consultation with HE; provide (and host) online survey and reporting platforms; enable self-service reporting and analysis; interpret and present high-level results for senior business stakeholders.
This contract seeks to appoint 1 supplier to deliver engagement surveys. The contract is for a period of 3 years with an option to extend for a further year. The value given I.1.5 is for the 3 year contract period, if the extension period is utilised the contract value will be increased on a proportionate basis.

More information

Previous notice about this procurement

Employee Engagement Survey

  • Future opportunity
  • Published 11 May 2021

Attachments

About the buyer

Contact name

Lauren Hopkins

Address

8 City Walk
Leeds
LS11 9AT
England

Email

Lauren.hopkins@highwaysengland.co.uk