Published date: 11 May 2021
This notice was replaced on 27 July 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 27 July 2021)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Customer satisfaction survey - 79342311
Location of contract
Any region
Value of contract
£330,000
Procurement reference
tender_272042/958577
Published date
11 May 2021
Approach to market date
7 June 2021
Contract start date
1 November 2021
Contract end date
31 October 2024
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Highways England (HE) requires the services of a supplier that has technical expertise in the field of Employee Engagement, the platform to administer the survey via an online system and the expertise in interpreting the results. HE will require a minimum of one full survey being ran each year to all HE employees with the ability to alternatively run shorter and more frequent pulse surveys if required.
The Provider is required to provide services to deliver and where possible improve the design and set-up of the existing employee engagement survey process in consultation with HE; provide (and host) online survey and reporting platforms; enable self-service reporting and analysis; interpret and present high-level results for senior business stakeholders.
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