Published date: 20 April 2017

This notice was replaced on 2 January 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 29 January 2018, last edited 29 January 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Sound recordings - 32353000

  • Repair and maintenance services of audio equipment - 50342000

  • Justice services - 75230000

    • Office-support services - 79500000

    • Proofreading services - 79821100

Location of contract

Any region

Value of contract

£14,000,000 to £23,600,000

Procurement reference

test3

Published date

20 April 2017

Closing date

24 April 2017

Contract start date

1 June 2018

Contract end date

31 May 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Department for Work and Pensions (DWP) (referred to hereafter as the Contracting Authority) is seeking to establish a Contract with a single Contractor for The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services for an initial period of forty-eight (48) months, with an option to extend for up to a further twelve (12) month period by giving the Supplier no less than three (3) months' advance notice. Any extension will be exercised at the sole discretion of the Contracting Authority.
As part of the delivery of Contracting Authority's 2020 Vision of being 'Digital By Default', the Contracting Authority is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships and increasing the use of digital solutions to interact with citizens and stakeholders to deliver its business objectives. Therefore increased digitalisation of services by 2020, will increase the emphasis on the use of data and analytics to inform the Contracting Authority in moving further towards "The Prevent Agenda". The Contracting Authority is looking for collaboration and flexibility to drive value, benefits and savings through innovation and industry best practice to deliver opportunities to achieve high levels of automation. The Transcription Typing and Equipment Maintenance Services required to be provided are more
particularly described in the Invitation to Tender ("ITT") Attachment 4a - Specification (Contract Schedule 1). The Contracting Authority's security requirements, stipulate that the service is provided from secure office premises within the UK.
This Transcription service will be primarily be transcription of English to English, with some limited requirement for Welsh to Welsh transcription. It is important to note that Written Translation of Foreign Languages and Interpreting services are not within the scope of this procurement.

More information

Attachments

Additional text

For a detailed breakdown of additional information, please refer to section VI.3 of the published Contract Notice on Tenders Electronic Daily.

About the buyer

Contact name

Department For Work and Pensions (DWP)

Address

Quarry House, Quarry Hill
Leeds
LS2 7UA
England

Telephone

+44 3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/department-for-work-pensions