Published date: 19 February 2021

Last edited date: 10 March 2021

This notice was replaced on 7 September 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 7 September 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

LS1 5AA

Value of contract

£20,000

Procurement reference

026/JH/JG/ISSUE

Published date

19 February 2021

Closing date

22 March 2021

Closing time

9am

Contract start date

1 June 2021

Contract end date

31 May 2023

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revised as described in the ITT.

The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark. The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data.

This Tender is being advertised on Contracts Finder. All documents are available on this portal. Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated.

More information

Attachments

About the buyer

Contact name

Joanne Harrison

Address

15th Floor, Pinnacle
67 Albion Street
LEEDS
LS15AA
England

Telephone

0113 3861106

Email

procurement@lfha.co.uk