Published date: 7 September 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 March 2021, 9am

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

LS1 5AA

Value of contract

£20,000

Procurement reference

026/JH/JG/ISSUE

Published date

7 September 2022

Closing date

22 March 2021

Closing time

9am

Contract start date

1 June 2021

Contract end date

31 May 2023

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revised as described in the ITT.

The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark. The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data.

This Tender is being advertised on Contracts Finder. All documents are available on this portal. Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated.

More information

Previous notice about this procurement

Customer Insight / Customer Satisfaction Surveys

  • Opportunity
  • Published 19 February 2021, last edited 10 March 2021

Attachments

Award information

Awarded date

10 May 2021

Contract start date

1 June 2021

Contract end date

31 May 2023

Total value of contract

£48,000

This contract was awarded to 1 supplier.

MEL RESEARCH LIMITED

Address

Somerset House,37 Temple Street
BIRMINGHAM
West Midlands
B2 5DP
GB

Reference

Companies House number: 03000946

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Joanne Harrison

Address

15th Floor, Pinnacle
67 Albion Street
LEEDS
LS15AA
England

Telephone

0113 3861106

Email

procurement@lfha.co.uk