Published date: 17 October 2018

This notice was replaced on 30 November 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 30 November 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Internet development services - 72420000

Location of contract

W8 7NX

Value of contract

£0

Procurement reference

tender_191909/720177

Published date

17 October 2018

Closing date

2 November 2018

Contract start date

7 November 2018

Contract end date

15 February 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Royal Borough of Kensington and Chelsea (the "Authority") is issuing this Request for a Quotation ('RFQ') for a suitable provider to carry out an audit of its website.
The Authority wants to meet audience needs more effectively through its website: www.rbkc.gov.uk. The site should meet the Local Government Digital Service Standard, which prioritises understanding user needs through user research and analytics, utilising appropriate tools and systems, making sure users 'succeed first time' and encouraging maximum usage.

Tests of success:

The Authority is looking for a series of recommendations that will result in:

- increased levels of public engagement with the Council through digital channels;
- greater customer satisfaction;
- more efficient use of Council resources across its people, funding and technology; and
- more effective website governance

The Contract is to be performed according to the Terms and Conditions of Contract and the Service Specification. The work is to be completed over a period of 12 weeks from the start date.

More information

Attachments

Links

Additional text

This procurement is being executed through the Council's electronic procurement portal, capitalesourcing.com.

Suppliers must register on capitalEsourcing where the Procurement Documents are available for immediate, unrestricted electronic download

About the buyer

Contact name

The Royal Borough of Kensington and Chelsea

Address

Kensington Town Hall, Hornton Street,
London
W8 7NX
England

Email

simon.meredith@rbkc.gov.uk

Website

www.rbkc.gov.uk