Published date: 2 July 2019

This notice was replaced on 15 July 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 15 July 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Industry specific software package - 48100000

  • Transaction-processing software package - 48217000

  • Customer Relation Management software package - 48445000

Location of contract

B15 2TT

Value of contract

£513,663.95

Procurement reference

FRAM434/18

Published date

2 July 2019

Closing date

20 February 2019

Contract start date

1 April 2019

Contract end date

31 March 2022

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Development, Relationship and Alumni Office (DARO) conducts fundraising and engagement across the University of Birmingham's alumni, friends and supporter audiences. Contact data is an institutional asset which requires precise management, stewardship and protection. Over 350,000 individuals and 100,000 organisations hold their contact data with the University due to their interest in the organisation organisation, and this number is predicted to grow in line with increases in student numbers, the growing public engagement agenda, and DARO's focus on expanding its audiences to deliver its forthcoming campaign. Other stakeholders within the advancement CRM system include the Business Engagement team -who work closely with industrial partners to establish research projects and grow research income from business for University projects, Winterbourne House & Gardens, and the Barber Fine Art Institute who both run supporter membership programs. A CRM system is required for the following purposes: • Secure management of personal data in line with GDPR requirements • Multi-channel marketing campaigns to drive engagement and fundraising activity • Touch-point tracking for engagement activities across all audiences • Pipeline and performance management of high-level relationships • Financial record tracking and account management of philanthropic income • Volunteering screening, management and tracking of completed activity • Reporting on financial and engagement performance The University is looking to contract on a three plus two basis commencing at 1st April 2019. The University's current CRM is Raisers Edge.
Communication:
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofbirmingham/aspx/Home
Additional information can be obtained from the above mentioned address.
Tenders or requests to participate must be submitted to the above mentioned address.

More information

Previous notice about this procurement

Contract for the Supply of a Customer Relationship Management System (CRM)

  • Future opportunity
  • Published 17 December 2018, last edited 17 December 2018

About the buyer

Contact name

Thomas Hasson

Address

Edgbaston
BIRMINGHAM
B152TT
England

Telephone

01214142890

Email

T.R.Hasson@bham.ac.uk