Published date: 15 July 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2019

Contract summary

Industry

  • Industry specific software package - 48100000

  • Transaction-processing software package - 48217000

  • Customer Relation Management software package - 48445000

Location of contract

B15 2TT

Value of contract

£428,053.29

Procurement reference

FRAM434/18

Published date

15 July 2019

Closing date

31 March 2019

Contract start date

1 April 2019

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Development, Relationship and Alumni Office (DARO) conducts fundraising and engagement across the University of Birmingham's alumni, friends and supporter audiences. Contact data is an institutional asset which requires precise management, stewardship and protection. Over 350,000 individuals and 100,000 organisations hold their contact data with the University due to their interest in the organisation, and this number is predicted to grow in line with increases in student numbers, the growing public engagement agenda, and DARO's focus on expanding its audiences to deliver its forthcoming campaign. Other stakeholders within the advancement CRM system include the Business Engagement team -who work closely with industrial partners to establish research projects and grow research income from business for University projects, Winterbourne House & Gardens, and the Barber Fine Art Institute who both run supporter membership programs. A CRM system is required for the following purposes: • Secure management of personal data in line with GDPR requirements • Multi-channel marketing campaigns to drive engagement and fundraising activity • Touch-point tracking for engagement activities across all audiences • Pipeline and performance management of high-level relationships • Financial record tracking and account management of philanthropic income • Volunteering screening, management and tracking of completed activity • Reporting on financial and engagement performance

More information

Previous notice about this procurement

Contract for the Supply of a Customer Relationship Management System (CRM)

  • Opportunity
  • Published 2 July 2019

Award information

Awarded date

31 March 2019

Contract start date

13 June 2019

Contract end date

31 March 2024

Total value of contract

£428,053.29

This contract was awarded to 1 supplier.

Blackbaud Europe Ltd

Address

Blue Fin Building
110 Southwark Street
London
SE1 0TA

Reference

Companies House number: 212593

Value of contract

£0

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Thomas Hasson

Address

Edgbaston
BIRMINGHAM
B152TT
England

Telephone

01214142890

Email

T.R.Hasson@bham.ac.uk