Published date: 17 December 2018
Last edited date: 17 December 2018
This notice was replaced on 2 July 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 15 July 2019)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Industry specific software package - 48100000
Transaction-processing software package - 48217000
Customer Relation Management software package - 48445000
Location of contract
B15 2TT
Value of contract
£0
Procurement reference
FRAM434/18
Published date
17 December 2018
Approach to market date
14 December 2018
Contract start date
1 April 2019
Contract end date
31 March 2022
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Development, Relationship and Alumni Office (DARO) conducts fundraising and engagement across the University of Birmingham's alumni, friends and supporter audiences. Contact data is an institutional asset which requires precise management, stewardship and protection. Over 350,000 individuals and 100,000 organisations hold their contact data with the University due to their interest in the organisation organisation, and this number is predicted to grow in line with increases in student numbers, the growing public engagement agenda, and DARO's focus on expanding its audiences to deliver its forthcoming campaign. Other stakeholders within the advancement CRM system include the Business Engagement team -who work closely with industrial partners to establish research projects and grow research income from business for University projects, Winterbourne House & Gardens, and the Barber Fine Art Institute who both run supporter membership programs. A CRM system is required for the following purposes: • Secure management of personal data in line with GDPR requirements • Multi-channel marketing campaigns to drive engagement and fundraising activity • Touch-point tracking for engagement activities across all audiences • Pipeline and performance management of high-level relationships • Financial record tracking and account management of philanthropic income • Volunteering screening, management and tracking of completed activity • Reporting on financial and engagement performance The University is looking to contract on a three plus two basis commencing at 1st April 2019. The University's current CRM is Raisers Edge.
Communication:
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofbirmingham/aspx/Home
Additional information can be obtained from the above mentioned address.
Tenders or requests to participate must be submitted to the above mentioned address.
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2018/2019 | £0 |
About the buyer
Contact name
Thomas Hasson
Address
Edgbaston
BIRMINGHAM
B152TT
England
Telephone
01214142890
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