Published date: 26 March 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 February 2018

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

  • Recreational, cultural and sporting services - 92000000

Location of contract

TW9 4DU

Value of contract

£0

Procurement reference

TNA167

Published date

26 March 2018

Closing date

28 February 2018

Contract start date

1 April 2018

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The purpose of this Invitation to Tender (ITT) is for TNA to select and appoint a single supplier to provide independent review services for a period of three years.

The purpose of the independent complaints review service is to provide an impartial and effective complaints review and resolution service for people and organisations dissatisfied with the response received to their concerns.

The role of the independent complaints service is to settle complaints about poor or inappropriate service, either by conciliation or adjudication.

The service will be provide a wholly independent final stage of complaint review, provided by a professional complaint handling service, which underpins The National Archives.

The service will investigate whether TNA has provided satisfactory service in line with its own policies and procedures. Each complaint issue is addressed in an unbiased way, seeking a fair outcome for all involved.

More information

Previous notice about this procurement

Independent Complaints Service

  • Opportunity
  • Published 2 February 2018

Attachments

Award information

Awarded date

23 March 2018

Contract start date

1 April 2018

Contract end date

31 March 2021

Total value of contract

£15,000

This contract was awarded to 1 supplier.

CH&I ASSOCIATES LTD

Address

253 Park Lane
MACCLESFIELD
Cheshire
SK11 8AA
GB

Reference

Companies House number: 07526331

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Kew
Richmond
TW9 4DU
England

Telephone

020 8876 3444

Email

procurement@nationalarchives.gsi.gov.uk