Published date: 2 February 2018
This notice was replaced on 26 March 2018
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 26 March 2018)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Recreational, cultural and sporting services - 92000000
Location of contract
TW9 4DU
Value of contract
£0
Procurement reference
TNA167
Published date
2 February 2018
Closing date
28 February 2018
Contract start date
1 April 2018
Contract end date
31 March 2021
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The purpose of this Invitation to Tender (ITT) is for TNA to select and appoint a single supplier to provide independent review services for a period of three years.
The purpose of the independent complaints review service is to provide an impartial and effective complaints review and resolution service for people and organisations dissatisfied with the response received to their concerns.
The role of the independent complaints service is to settle complaints about poor or inappropriate service, either by conciliation or adjudication.
The service will be provide a wholly independent final stage of complaint review, provided by a professional complaint handling service, which underpins The National Archives.
The service will investigate whether TNA has provided satisfactory service in line with its own policies and procedures. Each complaint issue is addressed in an unbiased way, seeking a fair outcome for all involved.
About the buyer
Address
Kew
Richmond
TW9 4DU
England
Telephone
020 8876 3444
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