Published date: 30 June 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 January 2023, 12am

Contract summary

Industry

  • IT software package - 48517000

  • Survey analysis services - 79311300

  • Customer satisfaction survey - 79342311

Location of contract

United Kingdom

Value of contract

£999,000

Procurement reference

CCTS22A93.

Published date

30 June 2023

Closing date

23 January 2023

Closing time

12am

Contract start date

30 May 2023

Contract end date

29 May 2026

Contract type

Service contract

Procedure type

Other: Direct Award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

More information

Attachments

Award information

Awarded date

30 May 2023

Contract start date

30 May 2023

Contract end date

29 May 2026

Total value of contract

£999,000

This contract was awarded to 1 supplier.

Qualtrics, LLC

Address

333 River Park Dr 84604-5787 Provo United States

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Crown Commercial Service on behalf of Cabinet Office : Cabinet Office

Address

Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England

Telephone

3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/crown-commercial-service