Published date: 13 March 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 February 2025, 12pm

Contract summary

Industry

  • Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

ORR/CT/24-84

Published date

13 March 2025

Closing date

21 February 2025

Closing time

12pm

Contract start date

24 March 2025

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

More information

Previous notice about this procurement

Complaints Handling Satisfaction Survey

  • Opportunity
  • Published 7 February 2025

Attachments

Award information

Awarded date

13 March 2025

Contract start date

24 March 2025

Contract end date

31 March 2029

Total value of contract

£108,284

This contract was awarded to 1 supplier.

M·E·L Research Ltd

Address

Somerset House 37 Temple Street Birmingham B2 5DP

Reference

Companies House number: 3000946

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

25 Cabot Square
London
E14 4QZ
England

Email

procurementteam@orr.gov.uk