Published date: 7 February 2025

This notice was replaced on 13 March 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 March 2025)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

ORR/CT/24-84

Published date

7 February 2025

Closing date

21 February 2025

Closing time

12pm

Contract start date

24 March 2025

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

More information

Attachments

About the buyer

Address

25 Cabot Square
London
E14 4QZ
England

Email

procurementteam@orr.gov.uk