Published date: 8 June 2017

Last edited date: 8 June 2017

This notice was replaced on 9 June 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 9 June 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

HP65AW

Value of contract

£1

Procurement reference

Customer Experience Strategy - Support

Published date

8 June 2017

Closing date

30 May 2017

Contract start date

12 June 2017

Contract end date

31 August 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to:
• Validate the strategy and our vision;
• Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective;
• Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model;
• Work with services to identify the potential financial benefits and the business case for implementation of change; and
• Develop a high level plan to migrate to the new operating model.

More information

Attachments

About the buyer

Contact name

Nicola Ellis

Address

King George V House, King George V Road
Amersham
HP65AW
England

Telephone

01494 732231

Email

Nellis@chiltern.gov.uk

Website

www.chiltern.gov.uk