Published date: 9 June 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Location of contract
HP65AW
Value of contract
£1
Procurement reference
Customer Experience Strategy - Support/2
Published date
9 June 2017
Closing date
30 May 2017
Contract start date
12 June 2017
Contract end date
31 August 2017
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to:
• Validate the strategy and our vision;
• Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective;
• Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model;
• Work with services to identify the potential financial benefits and the business case for implementation of change; and
• Develop a high level plan to migrate to the new operating model.
More information
Previous notice about this procurement
Customer Experience Strategy - Provision of Options Appraisal and Business Case
- Opportunity
- Published 8 June 2017, last edited 8 June 2017
Attachments
-
- Request for Quote - Customer Experience Strategy Support.docx
- Tender notice
- Request for Quote
-
- Draft Customer Experience Strategy.docx
- Tender notice
- Draft Customer Experience Strategy
Award information
Awarded date
2 June 2017
Contract start date
12 June 2017
Contract end date
30 September 2017
Total value of contract
£39,632
This contract was awarded to 1 supplier.
4OC
Address
5-5a Westminster Bridge Road
London SE1 7XWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Nicola Ellis
Address
King George V House, King George V Road
Amersham
HP65AW
England
Telephone
01494 732231
Website
Share this notice
Closing: 30 May 2017