Published date: 9 March 2017

Last edited date: 9 March 2017

This notice was replaced on 18 April 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 18 April 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Customer services - 79342300

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

Any region

Value of contract

£35,000 to £50,000

Procurement reference

RSSB 2452

Published date

9 March 2017

Closing date

15 March 2017

Contract start date

10 April 2017

Contract end date

10 July 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.

In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.

More information

Attachments

Links

Additional text

Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk.

About the buyer

Address

The Helicon, 4th Floor
One South Place
London
EC2M 2RB
England

Email

shareditt@rssb.co.uk

Website

www.rssb.co.uk