Published date: 18 April 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 March 2017

Contract summary

Industry

  • Customer services - 79342300

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

Any region

Value of contract

£35,000 to £50,000

Procurement reference

RSSB 2452/2

Published date

18 April 2017

Closing date

15 March 2017

Contract start date

10 April 2017

Contract end date

31 July 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.

In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.

More information

Previous notice about this procurement

RSSB2452 Creating a customer service ethos in RSSB

  • Opportunity
  • Published 9 March 2017, last edited 9 March 2017

Attachments

Links

Additional text

Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk.

Award information

Awarded date

3 April 2017

Contract start date

10 April 2017

Contract end date

31 July 2017

Total value of contract

£0

This contract was awarded to 1 supplier.

Touchstone Renard Limited

Address

120 Pall Mall
London
SW1Y 5EA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The Helicon, 4th Floor
One South Place
London
EC2M 2RB
England

Email

shareditt@rssb.co.uk

Website

www.rssb.co.uk