Published date: 17 February 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 January 2022, 12pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

The Digitalisation of Child Benefit

Published date

17 February 2022

Closing date

30 January 2022

Closing time

12pm

Contract start date

4 February 2022

Contract end date

31 July 2022

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The core objectives of this research are:
a. To develop a clearer understanding of ChB customers' current attitudes and expectations of a digital ChB service.
b. To understand customers' needs to access online services in order for us to identify information and communications required.

The research aims to answer the following questions:
a. Are customers aware of current online facilities?
b. What are the reasons for customer contact in HMRC?
c. What information and communications are needed to notify customers of digital services to make the transition experience as positive as possible?
d. What are customers attitudes towards an online ChB service?
e. How much acceptance/resistance is likely for the potential to move to a 'digital by default' service?
f. What customers would like to use a ChB digital service? What will the demographic of a digital ChB customer base be?
g. What do customers expect from a ChB digital service?
h. Are customers likely to use digital services in the future rather than telephone/paper channels?

More information

Attachments

Award information

Awarded date

1 February 2022

Contract start date

4 February 2022

Contract end date

31 July 2022

Total value of contract

£120,000

This contract was awarded to 1 supplier.

IFF Research Ltd

Address

St Magnus House, 3 Lower Thames Street, London, EC3R 6HD

Reference

Companies House number: 849983

Value of contract

£120,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Fintan Bradley

Address

Customs House Annexe,20 Lower Thames Street
LONDON
SS991AA
England

Telephone

07530791302

Email

fintan.bradley@hmrc.gov.uk