Published date: 24 June 2024

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 24 June 2024

Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Database systems - 48610000

  • Software programming and consultancy services - 72200000

    • Systems and technical consultancy services - 72220000

    • Software-related services - 72260000

    • Software consultancy services - 72266000

    • Customer satisfaction survey - 79342311

Location of contract

AL10 9NA

Value of contract

£60,000

Procurement reference

CF-0023000D4K000001WteKUAS

Published date

24 June 2024

Approach to market date

24 June 2024

Contract start date

24 June 2024

Contract end date

15 July 2024

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

More information

Attachments

About the buyer

Contact name

Ope Ore

Address

Essex Police HQ, Kingston Avenue
Chelmsford
CM2 6DA
GB

Telephone

07980755187

Email

ope.ore@essex.police.uk