Published date: 15 January 2020

Last edited date: 20 January 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 14 February 2020

Contract summary


  • E-mail system - 48811000

Location of contract


Value of contract


Procurement reference

PRO 106

Published date

15 January 2020

Closing date

14 February 2020

Contract start date

1 May 2020

Contract end date

30 April 2022

Contract type

Service contract

Procedure type

Open (non-OJEU)

Any interested supplier may submit a tender in response to an opportunity notice.

Non-OJEU (Official Journal of the European Union) procedures are valued below a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



London & Partnes require a fixed, permanent Email Service Provider to cover the next three years (initial two years and an additional year extension). The chosen provider is expected to offer a robust set of omnichannel marketing tools to help deliver engaging conversations across our channels.  

These include: 

Email Marketing
SMS / WhatsApp 

Email Marketing at the core, it is expected that the suite of tools cover: 

Standard email marketing mechanics, including advanced creation and delivery 
Customer profile management and targeting options 
Automation and personalisation 
Integration options - in particular, with Salesforce and Sitecore 
Evaluation and tracking 
Support and customer service

Securing an ESP for the next three years will enable us to continue delivering the volume and quality of activity, as well as continue to develop Email Marketing, as a channel, for multiple audiences. A fresh look at the current state of the market will ensure we're using the best fitting ESP for our current and future needs, and budget. In terms of integrations, the chosen provider is expected to integrate directly with Sitecore and Salesforce.

More information


About the buyer

Contact name

Rob Palmer


2 More London Riverside


020 7234 5687


Closing: 14 February 2020