Published date: 10 January 2022

Last edited date: 27 January 2022

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 31 August 2021, 3pm

Contract summary


  • Financial analysis and accounting software package - 48440000

  • Financial consultancy, financial transaction processing and clearing-house services - 66170000

  • Technical analysis or consultancy services - 71621000

    • IT services: consulting, software development, Internet and support - 72000000

    • Research and development services and related consultancy services - 73000000

    • Administration, defence and social security services - 75000000

    • Legal services - 79100000

    • Accounting, auditing and fiscal services - 79200000

    • Economic research services - 79311400

    • Performance review services - 79313000

    • Statistical services - 79330000

    • Auction services - 79342400

    • Electronic auction services - 79342410

    • Business and management consultancy and related services - 79400000

    • Office-support services - 79500000

    • Supply services of personnel including temporary staff - 79620000

    • Investigation and security services - 79700000

    • Collection agency services - 79940000

    • Contract administration services - 79994000

Location of contract

United Kingdom

Value of contract


Procurement reference


Published date

10 January 2022

Closing date

31 August 2021

Closing time


Contract start date

14 December 2021

Contract end date

13 December 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.

Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities.

This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas.

The key core services include:
• debt prevention services,
• managed debt collection services (managing multiple collection agencies),
• debt collection agency services (including International Collections),
• enforcement/warrant recovery services,
• debt analytics (including open-banking and complimentary data and analytics),
• data aggregation and analysis services,
• debt analytics/solutions software and integration,
• spend recovery analysis,
• debt business process outsourcing,
• fraud and error prevention and analysis,
• debt advice and guidance services.

More information

Previous notice about this procurement

Debt Resolution Services

  • Opportunity
  • Published 21 July 2021, last edited 24 August 2021


Award information

Awarded date

14 December 2022

Contract start date

14 December 2021

Contract end date

13 December 2025

Total value of contract


This contract was awarded to 1 supplier.

A list of successful suppliers can be found in the attachments a


A list of successful suppliers can be found in the attachments area


No reference - other

Supplier is SME?


Supplier is VCSE?


About the buyer

Contact name

Crown Commercial Service


The Capital Building, Old Hall Street


+44 3450103503