Published date: 15 June 2017

Last edited date: 15 June 2017

This notice was replaced on 15 August 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 15 August 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

  • Market and economic research; polling and statistics - 79300000

Location of contract

Any region

Value of contract

£45,000

Procurement reference

BS0554.2017

Published date

15 June 2017

Closing date

3 July 2017

Contract start date

24 July 2017

Contract end date

24 June 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts.
The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.

More information

Attachments

About the buyer

Contact name

Caroline Eadie

Address

Ordnance Survey, Adanac Drive
Southampton
SO16 0AS
England

Email

tenderenquires@os.uk