Published date: 25 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 May 2021, 3pm

Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Administration services - 75100000

  • Accounting, auditing and fiscal services - 79200000

    • Advertising and marketing services - 79340000

    • Business and management consultancy and related services - 79400000

    • Office-support services - 79500000

    • Recruitment services - 79600000

    • Miscellaneous business-related services - 79990000

Location of contract

United Kingdom

Value of contract

£3,500,000,000

Procurement reference

RM6181.

Published date

25 August 2021

Closing date

10 May 2021

Closing time

3pm

Contract start date

10 August 2021

Contract end date

9 August 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.

More information

Previous notice about this procurement

Contact Centres and Business Services

  • Opportunity
  • Published 6 April 2021, last edited 16 April 2021

Attachments

Links

Award information

Awarded date

30 July 2021

Contract start date

10 August 2021

Contract end date

9 August 2025

Total value of contract

£3,500,000,000

This contract was awarded to 18 suppliers.

NCO EUROPE LIMITED

Address

57-63 Ring Way
PRESTON
LANCASHIRE
PR1 1AF
GB

Reference

Companies House number: 3122581

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

go-centric ltd

Address

St Paul's House, 23 Park Square, Leeds, England, LS1 2ND

Reference

Companies House number: 07377180

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

TELEPERFORMANCE LIMITED

Address

Spectrum House,Bond Street
BRISTOL
BS1 3LG
GB

Reference

Companies House number: 02060289

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

VENTRICA LTD

Address

Tylers Avenue
SOUTHEND-ON-SEA
ESSEX
SS1 2BB
GB

Reference

Companies House number: 06908560

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

HINDUJA GLOBAL SOLUTIONS UK LIMITED

Address

266-270 Gunnersbury Avenue
W4 5QB
GB

Reference

Companies House number: 03017799

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

ARVATO LIMITED

Address

One, Fleet Place,
LONDON
EC4M 7WS
GB

Reference

Companies House number: 03923307

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1 & 2

Sitel UK Limited

Address

Earlsdon Park
53 - 55 Butts Road
Coventry
CV1 9BH

Reference

Companies House number: 03450786

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

SHARED SERVICES CONNECTED LTD

Address

Three Cherry Trees Lane
HEMEL HEMPSTEAD
Hertfordshire
HP2 7AH
GB

Reference

Companies House number: 08460577

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1 & 2

TTEC (UK) SOLUTIONS LIMITED

Address

6 Braid Court Lawford Road, Chiswick, London, W4 3HS

Reference

Companies House number: 03180171

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

Capita Business Services Ltd

Address

65 Gresham Street, London EC2V 7NQ

Reference

Companies House number: 2299747

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1 & 2

SERCO LIMITED

Address

Serco House
RG27 9UY
GB

Reference

Companies House number: 00242246

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1 & 2

G4S FACILITIES MANAGEMENT (UK) LIMITED

Address

46 Gillingham Street
LONDON
SW1V 1HU
GB

Reference

Companies House number: 03333860

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

CHARLES NOVACROFT DIRECT LIMITED

Address

Lakeside House
NN4 7HD
GB

Reference

Companies House number: 03601214

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

Lot 1

THE CONTACT COMPANY LTD

Address

Queensgate Grange Road East
CH41 5FD
GB

Reference

Companies House number: 05548951

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

ResQ Limited

Address

Criterion House, 75-81 George Street, Kingston Upon Hull, East Yorkshire, HU1 3BA

Reference

Companies House number: 07711754

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 1

ACCENTURE (UK) LIMITED

Address

60 QUEEN VICTORIA ST
EC4N 4TW
GB

Reference

Companies House number: 04757301

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 2

LIBERATA UK LIMITED

Address

5Th Floor Knollys House,17 Addiscombe Road
CROYDON
Surrey
CR0 6SR
GB

Reference

Companies House number: 01238274

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 2

NHS SHARED BUSINESS SERVICES LIMITED

Address

Phoenix House,Topcliffe Lane, Tingley
WAKEFIELD
West Yorkshire
WF3 1WE
GB

Reference

Companies House number: 05280446

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Lot 2

About the buyer

Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service

Address

The Capital Building
Old Hall Street
Liverpool
L3 9PP
England

Telephone

03150103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/ccs