Published date: 6 April 2021

Last edited date: 16 April 2021

This notice was replaced on 25 August 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 25 August 2021, last edited 8 April 2025)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Administration services - 75100000

  • Accounting, auditing and fiscal services - 79200000

    • Advertising and marketing services - 79340000

    • Business and management consultancy and related services - 79400000

    • Office-support services - 79500000

    • Recruitment services - 79600000

    • Miscellaneous business-related services - 79990000

Location of contract

United Kingdom

Value of contract

£3,500,000,000

Procurement reference

RM6181.

Published date

6 April 2021

Closing date

10 May 2021

Closing time

3pm

Contract start date

10 August 2021

Contract end date

9 August 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.

The framework will have 2 lots:
- Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.
- Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services

More information

Attachments

Links

Additional text

A framework contract will be awarded to 15 bidders for each lot.

The maximum number of bidders may increase where 2 or more bidders have tied scores in last awarded position. We also reserve the right to award to any bidder whose final score is within 1 % of the last awarded position of this lot.

The value provided is an estimate. We cannot guarantee suppliers any business under the framework.

Registering for access:
This procurement will be managed electronically via the eSourcing suite. This will be the route for sharing all information and communicating with bidders. If you have recently registered on the eSourcing suite for another CCS procurement you can use the same account for this new procurement. If not, you will first need to register your organisation on the portal.
Use the following link for information on how register and use the eSourcing tool: https://www.gov.uk/government/publications/esourcing-tool-guidance-for-suppliers
For assistance please contact the eSourcing Help desk
Email - eenablement@crowncommercial.gov.uk
Phone - 0345 410 2222 choose option 2

About the buyer

Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service

Address

The Capital Building
Old Hall Street
Liverpool
L3 9PP
England

Telephone

03150103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/ccs