Published date: 8 November 2019

Last edited date: 8 November 2019

This notice was replaced on 3 January 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 3 January 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Administration services - 75100000

Location of contract

Any region

Value of contract

£80,000 to £181,000

Procurement reference

HOSCHA

Published date

8 November 2019

Closing date

19 November 2019

Contract start date

2 December 2019

Contract end date

31 March 2020

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit.

In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply.

More information

Attachments

Additional text

The instructions to bidders are contained within the Request for Quote document. Suppliers who have clarification questions are able to pose those questions by email to rdcruz@housing-ombudsman.org.uk . To note; responses will be posted on Contract Finders as updates to this notice. The clarification window closes on 15th November 2019.
If you choose to quote in response to this request, please follow the instructions and return your quote to rdcruz@housing-ombudsman.org.uk by the closing date.
Thank you.

About the buyer

Contact name

Rosalind D'Cruz

Address

Exchange Tower Harbour Exchange South Quay
LONDON
E14 9GE
England

Telephone

0207 431 3458 ext 3458

Email

RDcruz@housing-ombudsman.org.uk

Website

www.housing-ombudsman.org.uk