Published date: 3 January 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Administration services - 75100000
Location of contract
Any region
Value of contract
£80,000 to £181,000
Procurement reference
HOSCHA
Published date
3 January 2020
Closing date
19 November 2019
Contract start date
2 December 2019
Contract end date
31 March 2020
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit.
In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply.
More information
Previous notice about this procurement
- Opportunity
- Published 8 November 2019, last edited 8 November 2019
Attachments
-
- HOS signed contract - redacted for publication.pdf
- Signed contract
- contract
Award information
Awarded date
21 November 2019
Contract start date
2 December 2019
Contract end date
31 March 2020
Total value of contract
£180,000
This contract was awarded to 1 supplier.
CLANCHATTON BIRMINGHAM LIMITED
Address
Grosvenor House
Redditch
B61 7DL
GBReference
Companies House number: 01221157
Value of contract
£180,000
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Rosalind D'Cruz
Address
Exchange Tower Harbour Exchange South Quay
LONDON
E14 9GE
England
Telephone
0207 431 3458 ext 3458
RDcruz@housing-ombudsman.org.uk
Website
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Closing: 19 November 2019