Published date: 26 May 2017

Last edited date: 26 May 2017

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 30 May 2017

Contract summary

Industry

  • Performance review services - 79313000

  • Customer services - 79342300

  • Investigation services - 79720000

Location of contract

Any region

Value of contract

£0

Procurement reference

CCPF17A08 - Independent Complaints Reviewer

Published date

26 May 2017

Approach to market date

30 May 2017

Contract start date

21 August 2017

Contract end date

20 August 2019

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

• Crown Commercial Service has a potential requirement for Disclosure and Barring Service regarding the provision of Independent Complaints Reviewer (ICR). The service is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome. Unlike other Home Office non departmental public bodies, the Authority has chosen to offer a separate and independent review. See supporting draft of Appendix B - Statement of Requirements.

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2017/2019 £0

Attachments

About the buyer

Contact name

Crown Commercial Services

Address

9th Floor, The Capital, Old Hall Street,
Liverpool.
L3 9PP
England

Email

legalservicesnewport@crowncommercial.gov.uk