Published date: 28 October 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 August 2021, 12pm

Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Communication and multimedia software package - 48500000

  • Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment - 50300000

    • Computer support and consultancy services - 72600000

    • Adult and other education services - 80400000

Location of contract

LU71HD

Value of contract

£30,000 to £34,500

Procurement reference

LLTC - 2021 C&E (DD) 11/06 - 55up Technology Helpline - Digital Inclusion

Published date

28 October 2021

Closing date

25 August 2021

Closing time

12pm

Contract start date

1 November 2021

Contract end date

31 October 2023

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

55up Technology Helpline - Digital Inclusion

Specification


Background to the Helpline

Within the Town Council's five-year strategic plan 2021 - 2024, is the objective:

No 27. Consider ways to support the increase in leisure opportunities for older people.

This objective focuses on Parish residents aged 55yrs and up.

A headline 'needs gap' identified by Leighton-Linslade Town Council when it carried out a community survey in 2020, was digital inclusion, or more accurately the current digital 'exclusion' of this age group.

Covid-19 has shown us that supporting older people to use technology is fundamental to reducing their loneliness and the negative effects of increased isolation. In addition, concern over housebound individuals (who cannot or prefer not to leave their home) points to the increased importance of digital devices to help create or maintain connections with others, vital to their wellbeing.

It is also recognised that many services are increasingly directing clients or customers to online communication and self-service portals.

The Town Council seeks to address the issue by investing funds into the development and delivery of a 'technology helpline', as well as through face-to-face support, that assists those aged 55 and up to have the ability, skills set and confidence, to use digital devices.

The development and delivery of this work will be outsourced and run as a pilot scheme for two years. Contract delivery performance, along with project evaluation will be of key interest for this pilot scheme to influence future delivery.

This Technology Helpline is one of several initiatives being carried out under the project banner '55up' to support Parish residents who are over 55 years old.

Overview of the 'Technology Helpline'

A telephone 'helpline' to support those 55 years and over's technology needs.

Details about each request for help will be obtained, and then directed to appropriate individuals in a pool of technology staff or volunteers, who (DBS checked) can then speak to the client directly to give them technology support, information and guidance.

Who will run the helpline?

The Town Council will commission this service to be run by an external organisation.

The Town Council will expect quarterly project review meetings and will commission an independent evaluation on completion of the 2-year pilot.


Budget available

£34,500 is being made available to cover the full cost of this pilot scheme for the first 2 years.

The Town Council will carry out an independent evaluation of the pilot scheme towards the end of the 2 years. Should the project be successful, the Council will look to continue the project with a possible contact extension or new quotation opportunity.

For further information or to submit a quote contact Sarah Jewell, Cultural & Economic Services Support Officer at sarahjewell@leightonlinslade-tc.gov.uk

More information

Previous notice about this procurement

55up Technology Helpline - Digital Inclusion

  • Opportunity
  • Published 20 July 2021, last edited 23 August 2021

Attachments

Award information

Awarded date

13 September 2021

Contract start date

27 October 2021

Contract end date

31 October 2023

Total value of contract

£34,488

This contract was awarded to 1 supplier.

CITIZENS ONLINE

Address

Citizens Online C/o The Exchange,Brick Row
STROUD
Gloucestershire
GL5 1DF
GB

Reference

Companies House number: 03963007

Value of contract

£34,488

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

Sarah Jewell

Address

The White House, Hockliffe Street
Leighton Buzzard
LU71HD
England

Telephone

01525 631920

Email

sarah.jewell@leightonlinslade-tc.gov.uk

Website

www.leightonlinslade-tc.gov.uk