Published date: 20 July 2021
Last edited date: 23 August 2021
This notice was replaced on 28 October 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 28 October 2021)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Networking, Internet and intranet software package - 48200000
Communication and multimedia software package - 48500000
Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment - 50300000
Computer support and consultancy services - 72600000
Adult and other education services - 80400000
Location of contract
LU71HD
Value of contract
£30,000 to £34,500
Procurement reference
LLTC - 2021 C&E (DD) 11/06 - 55up Technology Helpline - Digital Inclusion
Published date
20 July 2021
Closing date
25 August 2021
Closing time
12pm
Contract start date
1 November 2021
Contract end date
31 October 2023
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
55up Technology Helpline - Digital Inclusion
Specification
Background to the Helpline
Within the Town Council's five-year strategic plan 2021 - 2024, is the objective:
No 27. Consider ways to support the increase in leisure opportunities for older people.
This objective focuses on Parish residents aged 55yrs and up.
A headline 'needs gap' identified by Leighton-Linslade Town Council when it carried out a community survey in 2020, was digital inclusion, or more accurately the current digital 'exclusion' of this age group.
Covid-19 has shown us that supporting older people to use technology is fundamental to reducing their loneliness and the negative effects of increased isolation. In addition, concern over housebound individuals (who cannot or prefer not to leave their home) points to the increased importance of digital devices to help create or maintain connections with others, vital to their wellbeing.
It is also recognised that many services are increasingly directing clients or customers to online communication and self-service portals.
The Town Council seeks to address the issue by investing funds into the development and delivery of a 'technology helpline', as well as through face-to-face support, that assists those aged 55 and up to have the ability, skills set and confidence, to use digital devices.
The development and delivery of this work will be outsourced and run as a pilot scheme for two years. Contract delivery performance, along with project evaluation will be of key interest for this pilot scheme to influence future delivery.
This Technology Helpline is one of several initiatives being carried out under the project banner '55up' to support Parish residents who are over 55 years old.
Overview of the 'Technology Helpline'
A telephone 'helpline' to support those 55 years and over's technology needs.
Details about each request for help will be obtained, and then directed to appropriate individuals in a pool of technology staff or volunteers, who (DBS checked) can then speak to the client directly to give them technology support, information and guidance.
Who will run the helpline?
The Town Council will commission this service to be run by an external organisation.
The Town Council will expect quarterly project review meetings and will commission an independent evaluation on completion of the 2-year pilot.
Budget available
£34,500 is being made available to cover the full cost of this pilot scheme for the first 2 years.
The Town Council will carry out an independent evaluation of the pilot scheme towards the end of the 2 years. Should the project be successful, the Council will look to continue the project with a possible contact extension or new quotation opportunity.
For further information or to submit a quote contact Sarah Jewell, Cultural & Economic Services Support Officer at sarahjewell@leightonlinslade-tc.gov.uk
More information
Attachments
-
- Tech Helpline Specification - Tender Appendix A.docx
- Technical specifications
-
- Tech Helpline Evaluation Criteria - Tender Appendix B.docx
- Evaluation criteria
-
- SUITABILITY ASSESSMENT QUESTIONNAIRE.docx
- Bidding documents
-
- April 2021_Standardised Pre-Qualification Questionnaire.docx
- Bidding documents
About the buyer
Contact name
Sarah Jewell
Address
The White House, Hockliffe Street
Leighton Buzzard
LU71HD
England
Telephone
01525 631920
sarah.jewell@leightonlinslade-tc.gov.uk
Website
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