Published date: 14 June 2018

Last edited date: 14 June 2018

This notice was replaced on 10 August 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 August 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Education and training services - 80000000

Location of contract

M2 3HQ

Value of contract

£20,000

Procurement reference

PR2047

Published date

14 June 2018

Closing date

20 June 2018

Contract start date

9 July 2018

Contract end date

19 December 2018

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Parliamentary and Health Service Ombudsman (PHSO) wishes to introduce an internal accreditation process for circa 80 senior caseworkers who carry out its investigations into complaints. PHSO has developed a draft framework in house to build on and have completed the recruitment of a training team to take on initial anticipated internal assessor and lead trainer roles. PHSO has the longer term objective of converting the internal scheme to an external scheme.

We have already launched a comprehensive role ready and professional skills training programme for all staff to support ever greater standard of quality casework.

The objective of this procurement is to appoint an accreditation consultant on a temporary basis, to lead and deliver the various elements which will make up the implementation of PHSO's internal accreditation (non UK qualification) framework and programme for senior caseworkers. This will be to a level that would be transferable to a nationally accredited qualification at a later date if required.

Please see attached Invitation to Tender document for detailed information including specification and instructions on submitting a tender.

More information

Attachments

About the buyer

Contact name

Chris Jones

Address

Citygate
Mosley Street
Manchester
M2 3HQ
England

Telephone

03000611571

Email

chris.jones@ombudsman.org.uk

Website

www.ombudsman.org.uk