Published date: 7 November 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 February 2025, 1pm

Contract summary

Industry

  • Time accounting or human resources software package - 48450000

  • Time accounting or human resources software development services - 72212450

  • Enterprise resource planning software development services - 72212451

    • Information technology services - 72222300

    • Software-related services - 72260000

    • Payroll management services - 79211110

    • Business and management consultancy services - 79410000

    • Recruitment services - 79600000

    • Miscellaneous business and business-related services - 79900000

    • E-learning services - 80420000

Location of contract

NE15 8NY

Value of contract

£824,496,000 to £1,172,968,000

Procurement reference

CF-1044500D0O000000rwimUAA

Published date

7 November 2025

Closing date

14 February 2025

Closing time

1pm

Contract start date

20 October 2025

Contract end date

19 October 2035

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.

More information

Attachments

Additional text

Link to previous Contract Notice relating to this procurement

https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146

Award information

Awarded date

10 October 2025

Contract start date

20 October 2025

Contract end date

19 October 2035

Total value of contract

£1,172,968,000

This contract was awarded to 1 supplier.

Infosys Limited

Address

Electronics City, Hosur Road, Bangalore 560100, India

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Commercial Services

Address

Stella House, Goldcrest Way
Newburn Riverside
NEWCASTLE-UPON-TYNE
NE158NY
England

Email

commercialservicesteam@nhsbsa.nhs.uk

Website

https://www.nhsbsa.nhs.uk