Published date: 7 May 2024

Last edited date: 13 May 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 May 2024, 5pm

Contract summary

Industry

  • Systems and technical consultancy services - 72220000

  • Evaluation consultancy services - 79419000

  • Call centre - 79512000

Location of contract

SW2 2RW

Value of contract

£0 to £20,000

Procurement reference

London Borough of Lambeth (Development)

Published date

7 May 2024

Closing date

15 May 2024

Closing time

5pm

Contract start date

21 May 2024

Contract end date

20 November 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The London Borough of Lambeth is currently seeking consultancy services to deliver Resource Planning modelling for Call Centre and processing operations scenarios.

Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models.

This alternative model includes the Development of a Call Centre. Therefore we are looking for Consultancies and Suppliers with experience in the creation of such operational models. The key objectives of the Requirements are;

a. Cost Analysis
b. Resource Planning
c. Scenario Modelling
d. Technology Integration

The detailed brief for this Development is attached to this Opportunity. Please read all of the details included and the requirements for the submission.

The Closing Date is:- 15 May 2024 at 17:00

More information

Attachments

About the buyer

Contact name

Natasa Patterson

Address

233 Brixton Hill
LONDON
SW21NR
England

Telephone

02079261000

Email

npatterson@lambeth.gov.uk