Published date: 3 April 2024

Last edited date: 11 April 2024

Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.


Closing date: 31 May 2024

Contract summary

Industry

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

London

Procurement reference

TfL - Digital Customer Panel

Published date

3 April 2024

Closing date

31 May 2024

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

TfL has an established Digital team to scope and deliver user facing digital solutions to TfL customers. They manage and deliver products such as TfL Go, TfL.gov.uk and digital displays on the TfL network. The Digital team also works with other TfL stakeholders to deliver and set standards for digital products including Oyster and Contactless, the Pay to drive in London app and cycling in London amongst others.

TfL is looking to engage a Supplier to deliver a Customer Digital Panel that will feedback on the above digital products.

A key aim for the panel is to allow the TfL Digital team to be more nimble in the running of customer research, spinning up leaner customer research studies for quicker insights.

TfL are looking for potential Suppliers to engage in pre-market research before we proceed to the procurement stage.

If you are interested in completing a Market Sounding Questionnaire, please download the documents, complete and submit to v_vikramgudra@tfl.gov.uk by 31st May 2024.

More information

Attachments

Additional text

If you are interested in participating in the pre-market engagement, please submit the completed questionnaire to v_vikramgudra@tfl.gov.uk by 31st May 2024.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Vikram Gudra

Address

5 ENDEAVOUR SQUARE
LONDON
E201JN
England

Telephone

0000000000

Email

v_vikramgudra@tfl.gov.uk