Published date: 31 May 2023
Last edited date: 31 May 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Upgrade services of telephone switching equipment - 50334120
Location of contract
GL3 1HW
Value of contract
£84,240.64
Procurement reference
tender_362043/1219381
Published date
31 May 2023
Closing date
19 April 2023
Closing time
12pm
Contract start date
1 May 2023
Contract end date
30 April 2026
Contract type
Service contract
Procedure type
Other: SC1A (Edn 10/22) - MOD Terms and Conditions For Less Complex Requirements
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements.
The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.
More information
Attachments
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- 20230425-707165451 707165451 - SCHEDULE OF REQUIREMENTS Redacted.pdf
- 707165451 - SCHEDULE OF REQUIREMENTS Redacted.pdf
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- 20230425-707165451 Contract Document with correct Sch of Req - Redacted.pdf
- 707165451 Contract Document with correct Sch of Req - Redacted.pdf
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- 20230425-707165451 signed SC1A Purchase Order Redacted.pdf
- 707165451 signed SC1A Purchase Order Redacted.pdf
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- 20230524 - 707165451 Actual Procurement Timescales redacted.pdf
- 707165451 Actual Procurement Timescales redacted.pdf
Award information
Awarded date
26 April 2023
Contract start date
1 May 2023
Contract end date
30 April 2026
Total value of contract
£84,240.64
This contract was awarded to 1 supplier.
STORACALL VOICE SYSTEMS (2019) LIMITED
Address
Unit 2, Oak Business Centre 79-93 Ratcliffe Road, Sileby, Loughborough, Leicestershire, England, LE12 7PU
Reference
Companies House number: 12300300
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Head Office Commercial, G18 Innsworth House, Imjin Barracks
Gloucester
GL3 1HW
England
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Closing: 19 April 2023, 12pm
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