Published date: 12 August 2021

This notice was replaced on 30 September 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 30 September 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

England

Value of contract

£28,000,000

Procurement reference

CF-0288300D0O000000rwimUAA1

Published date

12 August 2021

Closing date

16 April 2021

Closing time

12pm

Contract start date

16 June 2021

Contract end date

31 March 2022

Contract type

Not applicable

Procedure type

Call off from a Framework Agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No


Description

Provision of contact centre services and related services to support a response to the COVID - 19 crisis, specifically mobilisation services for the provision of ID & Verification processing and tier 1 technical support ( Procured under RM 3815 Contact Centre Services framework).


Award information

Awarded date

16 June 2021

Contract start date

16 June 2021

Contract end date

31 March 2022

Total value of contract

£28,000,000

This contract was awarded to 1 supplier.

Teleperformance Ltd

Address

Spectrum House BS1 3LG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No


About the buyer

Contact name

NHS Digital

Address

7 - 8 Wellington Place
Leeds
LS1 4AP
GB

Email

nhsdcommercial@nhs.net