Published date: 12 August 2021
This notice was replaced on 30 September 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 30 September 2021)
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications services - 64200000
Location of contract
England
Value of contract
£28,000,000
Procurement reference
CF-0288300D0O000000rwimUAA1
Published date
12 August 2021
Closing date
16 April 2021
Closing time
12pm
Contract start date
16 June 2021
Contract end date
31 March 2022
Contract type
Not applicable
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Provision of contact centre services and related services to support a response to the COVID - 19 crisis, specifically mobilisation services for the provision of ID & Verification processing and tier 1 technical support ( Procured under RM 3815 Contact Centre Services framework).
Award information
Awarded date
16 June 2021
Contract start date
16 June 2021
Contract end date
31 March 2022
Total value of contract
£28,000,000
This contract was awarded to 1 supplier.
Teleperformance Ltd
Address
Spectrum House BS1 3LG
Reference
None
About the buyer
Contact name
NHS Digital
Address
7 - 8 Wellington Place
Leeds
LS1 4AP
GB
Share this notice