Published date: 30 September 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications services - 64200000
Location of contract
England
Value of contract
£28,000,000
Procurement reference
CF-0288300D0O000000rwimUAA2
Published date
30 September 2021
Closing date
16 April 2021
Closing time
12pm
Contract start date
16 June 2021
Contract end date
31 March 2022
Contract type
Not applicable
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Provision of contact centre services and related services to support a response to the COVID - 19 crisis, specifically mobilisation services for the provision of ID & Verification processing and tier 1 technical support ( Procured under RM 3815 Contact Centre Services framework).
More information
Previous notice about this procurement
RM3815-Lot-2-Call-Off Teleperformance Call Off
- Awarded contract
- Published 12 August 2021
Links
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- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMe/BJqK1Qt3GmzQZMNaB1qhp9JGG4bvII328pXNuDI.Bjw
- RM3815-Lot-2-Call-Off Teleperformance Call Off 2 FINAL EXECUTED (3) 30.09.2021
-
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMd/BwYhMb3.sVfSmw9Gjh6c40AufAX7gPR40zaOxlrSFqY
- RM3815 TP Call Off 2 Schedule 2 Part C Services - 30.09.2021
-
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMs/De.a.ScShmN1ITSklhR.gnfiLe6TvSfZFxT4kX4_Xfc
- RM3815 TP Call Off 2 Schedule 2 Part A Services
-
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMx/hIkj91K2Xhv0aK1smo3h5c5k5Vgmo3Btc.ucD1FCfYc
- RM3815 TP Call Off 2 Schedule 2 Part B Services - 30092021
Award information
Awarded date
16 June 2021
Contract start date
16 June 2021
Contract end date
31 March 2022
Total value of contract
£28,000,000
This contract was awarded to 1 supplier.
Teleperformance Ltd
Address
Spectrum House BS1 3LG
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
NHS Digital
Address
7 - 8 Wellington Place
Leeds
LS1 4AP
GB
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Closing: 16 April 2021, 12pm