Published date: 12 November 2021

This notice was replaced on 12 November 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 12 November 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

South West

Value of contract

£250,000 to £3,000,000

Procurement reference

TORB001-DN518794-30142696

Published date

12 November 2021

Closing date

5 February 2021

Closing time

12pm

Contract start date

4 October 2021

Contract end date

3 October 2025

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

More information

Previous notice about this procurement

Customer Relationship Management (CRM) System

  • Opportunity
  • Published 7 January 2021

Links

Additional text

Access to Documents:
In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.

Award information

Awarded date

12 November 2021

Contract start date

26 March 2022

Contract end date

25 March 2030

Total value of contract

£878,953

This contract was awarded to 1 supplier.

Civica UK Limited

Address

SE1 9LQ

Reference

None

About the buyer

Contact name

Adam Harmer

Address

Town Hall
Castle Circus
Torquay
TQ1 3DR
England

Telephone

+44 1803208514

Email

procurement.team@torbay.gov.uk

Website

http://www.torbay.gov.uk/